Sacoma Careers

  • Customer Service Representative

    Job Locations US-IN-Edinburgh
    ID
    2018-1952
    # of Openings
    1
    Category
    Sales
  • Overview

    Sacoma was founded in 1989. We design and manufacture metal stamped and assembled parts, tubes and engineered assemblies for the light vehicle and commercial vehicle markets.  Sacoma is privately owned and operated and as such, we are loyal to the communities in which we live and work. We protect the environment, expect ethical behavior and integrity, and respect diversity.  It’s who we are and we’re proud of it.

     

    This position offers a number of attractive opportunities:

    • You will play an important role in our success by providing outstanding service to our customers
    • We offer wages that are highly competitive in the market.
    • We offer comprehensive benefits including tuition reimbursement
    • Success in this role could set you up to pursue advancement opportunities as we continue our growth
    • You’ll join a talented team

     

    Responsibilities

    What you’ll do:

    1. Professionally manage all details of day to day customer communications (email, phone calls)
    2. Function as a liaison between departments (Production, PC&L, Sales, Shipping) to address and resolve customer issues efficiently
    3. Receive, maintain, and track customer purchase orders
    4. Import and manage EDI or manual order demand for all customers. Interface with IT team to support process changes or resolve issues
    5. Update sales forecast monthly to finance and production
    6. Update quarterly and annual customer price changes
    7. Provide support (information) to support teams regarding program demand status or changes
    8. Update key sales measurable as needed
    9. Maintain broad knowledge of all company products and services
    10. Complete and submit customer NAFTA certification requirements
    11. Participate in audits and maintain documentation required for IATF 16949 compliance
    12. Other tasks or projects as requested

    Qualifications

    What you’ll need for this position:

     

    • Minimum of a high school diploma or GED; Associate or Bachelor's degree a plus.
    • 5 or more years of customer service experience
    • Experience in manufacturing environment (strongly preferred). Background of customer service in automotive and commercial vehicle markets is a plus.
    • Strong computer skills – Microsoft Office – particularly Excel, Word, Outlook.
    • Sound decision making, problem solving and time management skills
    • Ability to communicate effectively with multiple groups and to customers.

     

    Americans with Disabilities Specifications

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Summary

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use his/her hands, reach with hands and arms, climb stairs; balance; stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.

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