Sacoma Careers

  • Sr. Customer Service Representative

    Job Locations US-IN-Edinburgh
    ID
    2018-1877
    # of Openings
    1
    Category
    Manufacturing
  • Overview

    This position offers a number of attractive opportunities:

    • You will play an important role in our success by providing outstanding service to our customers
    • We offer wages that are highly competitive in the market.
    • We offer comprehensive benefits including tuition reimbursement
    • Success in this role could set you up to pursue advancement opportunities as we continue our growth
    • You’ll join a talented team

     

    What you’ll need for this position:

     

    • Minimum of a high school diploma or GED; Associate’s degree in business preferred
    • 7 or more years of customer service experience
    • Experience with automotive and commercial vehicle markets and customers is a plus
    • Strong computer skills – Microsoft Office, Excel, Access, Work and Outlook
    • Sound decision making, problem solving and time management
    • Ability to communicate at all levels and with customers

    Responsibilities

    What you’ll do:

    1. Manage day to day customer communications
    2. Provides guidance and support to the rest of the CSR group as the lead person for the group
    3. Trains new CSR personnel or helps remove competency gaps with existing CSR personnel
    4. Maintain Sacoma incoming e-mail and detailed accuracy in customer correspondence
    5. Update sales forecast monthly to finance and production
    6. Work with product and sales teams to address and resolve customer issues efficiently
    7. Update quarterly and annual customer price changes
    8. Receive, maintain, and track customer purchase orders
    9. Update forecast, phase-out changes in weekly APQP – manage phase-out programs with support teams
    10. Update key sales measurable as needed
    11. Support and train on quoting activity
    12. Support quote log updates in database
    13. Maintain broad knowledge of all company products and services
    14. Completion of customer NAFTA certification requirements
    15. Gather necessary information for quoting process
    16. IATF 16949 compliance

    Qualifications

    Sacoma was founded in 1989. We design and manufacture metal stamped and assembled parts, tubes and engineered assemblies for the light vehicle and commercial vehicle markets.  Sacoma is privately owned and operated and as such, we are loyal to the communities in which we live and work. We protect the environment, expect ethical behavior and integrity, and respect diversity.  It’s who we are and we’re proud of it.

     

     

    Americans with Disabilities Specifications

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Summary

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use his/her hands, reach with hands and arms, climb stairs; balance; stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.

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