Sacoma Careers

  • Customer Service Representative

    Job Locations US-IN-Columbus
    ID
    2017-1739
    # of Openings
    1
    Category
    Manufacturing
  • Overview

    Sacoma was founded in 1989, we design and manufacture metal stamped and assembled parts, tubes, and engineered assemblies for the light vehicle and commercial vehicle markets. We are very good at what we do; we count many of the world’s largest corporations among our customers. We keep them supplied from two locations in central Indiana, Edinburgh and Columbus.  We are growing and adding top talent to our organization. The mission of the program manager is to lead all commercial and technical aspects of large customer programs, which includes: leading program launches from program award to post-production, ensuring quality, cost, & delivery targets met, and providing customer satisfaction as one of the key interfaces of the company.

     

    A customer service representative is a professional who works either directly with or directly for the customers and prospective customers of a given company. Representatives are often seen as the outward “face” of their company because they are usually the first people customers talk to when they have a question or concern. Sometimes they are problem solvers, and other times they are trying to initiate sales; they may also simply help clients find information. Customer Services Representatives help connect outside people with inside information.

    Responsibilities

    1. Manage day to day customer communications; apply judgment to involve Senior Management when necessary
    2. Monitor Sacoma incoming e-mail and maintain detailed accuracy in customer correspondence
    3. Highly developed sense of integrity and commitment to customer satisfaction
    4. Ability to work required hours to meet customer expectations
    5. Update sales forecast monthly to finance and production
    6. Work with product and sales teams to address and resolve customer issues efficiently
    7. Update quarterly and annual customer price changes
    8. Receive, maintain, and track customer purchase orders
    9. Load sales orders into Epicor
    10. Interface with Sales & Engineering to load process methods into Epicor
    11. Interface with Production to gain knowledge of order status
    12. Maintain broad knowledge of all company products and services
    13. Completion of customer NAFTA certification requirements
    14. Well versed in Microsoft Office, Excel, Access, Excel, Word, and Outlook
    15. Crosstrain to be backup in purchasing, shipping and receiving

    Qualifications

    1. Meet agreed upon target dates for customer quotes
    2. Gather necessary information for quoting process
    3. Accurate and prompt entry of customer orders into Epicor
    4. Attendance
    5. Sound decision making
    6. ISO/TS 16949 compliance
    7. Communicates information thoroughly, accurately, and in a timely manner

     

    1. Associate’s degree in Business preferred
    2. 3+ years in customer service experience preferred
    3. Experience with automotive and commercial vehicle markets and customers is a +

     

     

    Americans with Disabilities Specifications

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

    Physical Summary

     

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use his/her hands, reach with hands and arms, climb stairs; balance; stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.

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